Who We Are

For the purposes of this Policy, the data controller is:

Taarsaz
Office no 3, Meezan Executive Tower, 4th floor, Faisalabad, Pakistan
Email: taarsazofficial@gmail.com
Phone: +92 315 651 6101

Information We Collect

We collect the following categories of information:

• Information you provide directly. When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect your name, email address, phone number, billing and shipping address, and order details.
• Payment information. When you make a purchase, payment is processed by our third-party payment providers (for example, banks, card processors, or wallet services such as JazzCash or Easypaisa). We do not store your full card or account numbers on our own servers.
• Information collected automatically. When you visit the Website, we automatically collect certain technical data, including your IP address, browser type, device information, pages viewed, and the date and time of your visit. This is collected through cookies and similar technologies (see our separate Cookie Policy).
• Communications. If you contact us by email, phone, WhatsApp, or through social media, we keep a record of that correspondence.

How We Use Your Information

We use your information to:

• Process, fulfil, and deliver your orders;
• Take and process payments and prevent fraudulent transactions;
• Communicate with you about your order, account, or enquiries;
• Send you marketing communications where you have consented, and allow you to opt out at any time;
• Improve our Website, products, and customer service;
• Comply with our legal and regulatory obligations under Pakistani law.

Legal Basis for Processing

We process your personal data on the basis of your consent, the performance of our contract with you (fulfilling your order), our legitimate business interests, and compliance with applicable laws of Pakistan, including the Electronic Transactions Ordinance 2002 and the Prevention of Electronic Crimes Act 2016.

Sharing Your Information

We do not sell your personal information. We share it only with:

• Courier and logistics partners, to deliver your orders;
• Payment processors and banks, to complete transactions;
• Service providers (such as hosting, analytics, and email providers) who act on our behalf;
• Authorities, where required by law, court order, or a lawful request from a government body in Pakistan.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy, including to satisfy any legal, accounting, or reporting requirements. Order and transaction records may be retained for the period required under applicable tax and commercial laws.

Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Subject to applicable law, you may:

• Request access to the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information where there is no legal reason for us to keep it;
• Withdraw your consent to marketing communications at any time.

To exercise any of these rights, contact us at taarsazofficial@gmail.com.

Children’s Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us so we can remove it.

Third-Party Links

Our Website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically.