1Overview

At Taarsaz, we want you to be satisfied with your purchase. This Refund and Return Policy explains when and how you can return a product, request an exchange, or receive a refund. This Policy forms part of our Terms of Service.

2Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

• The product is unused, unworn, and in its original condition;
• The original packaging, tags, and labels are intact;
• You provide proof of purchase (order number or receipt).

The following items are not eligible for return unless they are faulty or incorrect: perishable goods, personal care or hygiene items, customised or made-to-order products, and items marked as “final sale” or “non-returnable”.

3Faulty, Damaged, or Incorrect Items

If you receive a product that is defective, damaged, or not what you ordered, please contact us within 48 hours of delivery with photographs of the item. We will arrange a replacement or a full refund, including any delivery charges, at no cost to you.

4How to Request a Return

To start a return, contact us at taarsazofficial@gmail.com or +92 315 651 6101 with your order number and reason for return. Our team will guide you through the process and provide return instructions. Please do not send items back without contacting us first.

5Return Shipping Costs

For returns due to a change of mind, the cost of return shipping is borne by the customer. For faulty, damaged, or incorrect items, Taarsaz will cover the return shipping cost.

6Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method or, for cash-on-delivery orders, via bank transfer or mobile wallet, within 7 to 10 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider.

Original delivery charges are non-refundable, except where the return is due to our error or a faulty product.

7Exchanges

If you would like to exchange an item for a different size, colour, or product, please contact us. Exchanges are subject to stock availability. If the desired item is unavailable, we will offer a refund or store credit.

8Order Cancellations

You may cancel your order before it has been dispatched by contacting us as soon as possible. Once an order has been dispatched, it cannot be cancelled, but it may be returned in accordance with this Policy. For prepaid orders cancelled before dispatch, a full refund will be issued.

9Consumer Rights

This Policy does not affect your statutory rights as a consumer under applicable Pakistani consumer protection laws, including the relevant provincial Consumer Protection Acts.